HEALTH CARE FACILITY AGREEMENT
PARTIES
This Health Care Facility Agreement (the “Agreement”) is entered into and made effective as of the date of
execution by and between:
Independent Third-Party Institutional Providers of Medical Services (the “Facility”), which
operates as a legally recognized healthcare institution providing medical services, and;
Nativa Staffing & Consultants, LLC (“Nativa”, “NativaStaffing”), a professional staffing and
consulting entity that facilitates the connection between healthcare facilities and independent medical
professionals.
Both parties, intending to be legally bound, hereby agree to the following terms and conditions:
ESSENTIAL AGREEMENT PROVISIONS
Binding Arbitration
Mandatory Arbitration Requirement
The Facility acknowledges and agrees that all disputes, claims, controversies, or legal actions arising out of or
relating to this Agreement—including, but not limited to, those grounded in contract, tort, statute, fraud,
misrepresentation, or any other legal theory—shall be resolved exclusively through final and binding
arbitration. This Agreement expressly waives both parties' rights to pursue litigation in a court of law or to
demand a jury trial.
Exceptions to Arbitration
Notwithstanding the above, arbitration shall not apply to the following types of disputes:
- Small Claims Court Matters – Claims that qualify for adjudication in small claims court
shall remain eligible for such proceedings.
- Emergency Injunctive Relief – Either party may seek immediate injunctive relief from a
court to prevent irreparable harm or to preserve property or rights.
- Claims Involving Sexual Harassment or Assault – Any claim related to allegations of sexual
harassment or assault shall be resolved through appropriate judicial proceedings.
- Intellectual Property Disputes – Any disputes concerning intellectual property rights,
including trademarks, copyrights, and trade secrets, may be brought before a court of competent
jurisdiction.
Arbitration Procedure
- Initial Dispute Resolution Effort – Before initiating arbitration, the disputing party must
first seek resolution by contacting Nativa Staffing’s dispute resolution team at 1-866-5-NATIVA or via email
at support@nativastaffing.com. Both parties agree to negotiate in good faith to resolve disputes within 30
days of initial contact.
- Initiation of Arbitration – If the dispute remains unresolved after 30 days, either party
may initiate arbitration by providing a written demand to the opposing party and filing with an accredited
arbitration provider.
- Selection of Arbitrator – Arbitration shall be conducted by a neutral third-party
arbitrator, who must be either a retired judge or an attorney with experience in healthcare and
staffing-related disputes. The arbitrator shall be mutually selected by both parties, or if they fail to
agree, appointed in accordance with applicable arbitration rules.
- Arbitration Authority & Enforcement – The arbitrator shall have sole authority to interpret
the scope, validity, and enforceability of this arbitration provision. The arbitrator’s decision shall be
final and legally binding on both parties.
- Costs & Fees – The administrative costs of arbitration shall be shared equally between the
parties, unless otherwise allocated by the arbitrator. Each party shall be responsible for its own legal
fees unless an award of attorneys' fees is explicitly permitted by applicable law or the arbitrator’s
ruling.
- Confidentiality of Proceedings – All aspects of the arbitration, including filings,
testimony, evidence, and the final award, shall be treated as strictly confidential unless disclosure is
required by law or mutually agreed upon in writing.
Amendment and Modification of Terms
Right to Modify Agreement
Nativa Staffing reserves the exclusive right to amend, revise, or modify the terms of this Agreement as necessary
to reflect changes in applicable laws, regulatory requirements, business operations, industry standards, or
service enhancements.
Notice & Acceptance of Changes
- Any modifications shall take effect immediately for new Facilities engaging Nativa Staffing’s services.
- For existing Facilities, Nativa Staffing shall provide a 30 to 60-day advance notice of any material changes
via email or through the official Nativa Staffing platform.
- Continued use of Nativa Staffing’s services following the expiration of the notice period shall constitute
full acceptance of the revised terms.
2.3 Nativa Staffing Digital Marketplace
Platform Services
Nativa Staffing operates a digital staffing marketplace designed to connect healthcare Facilities with
independent contractor medical professionals (“Professionals”) for flexible staffing solutions. The platform
serves as a facilitator, providing healthcare institutions with access to qualified Professionals while
maintaining operational transparency.
Scope of Responsibility
- Independent Contractor Relationship – All Professionals engaged through Nativa Staffing’s
platform operate as independent contractors and are not employees, agents, or representatives of Nativa
Staffing.
- No Employer Obligations – Nativa Staffing does not hire, employ, supervise, train, or
manage Professionals nor does it assume responsibility for their performance, conduct, or compliance with
industry standards.
- No Guarantee of Availability – Nativa Staffing does not warrant or guarantee the
availability, timeliness, or suitability of any specific Professional for a particular assignment. The
Facility assumes full responsibility for selecting, vetting, and overseeing Professionals sourced through
the platform.
2.3.3 Liability Disclaimer
- Nativa Staffing disclaims all liability arising from the actions, omissions, or professional performance of
any independent Professional contracted by the Facility.
- Nativa Staffing shall not be held responsible for any disputes, claims, or legal actions initiated between a
Facility and a contracted Professional, including but not limited to issues related to negligence,
misconduct, non-performance, or professional malpractice.
- The Facility acknowledges and agrees that Nativa Staffing functions solely as a platform provider and
assumes no duty to monitor, supervise, or intervene in Facility-Professional interactions unless explicitly
required by law.
FACILITY RESPONSIBILITIES
Account Management
- 3.1.1 Registration & Approval:
- Facilities must create an account on the Nativa Staffing platform and undergo a verification process
to confirm their eligibility.
- Only legally recognized healthcare institutions operating within the United States may register.
- Nativa Staffing reserves the right to approve or deny any registration at its sole discretion.
- 3.1.2 Data Integrity & Compliance:
- Facilities must ensure that all registration details, including contact information, licensing
credentials, and staffing needs, are accurate and updated regularly.
- Providing false, misleading, or outdated information may result in immediate suspension or
termination of the account.
Staffing Requests
- 3.2.1 Submission of Staffing Requests:
- Facilities must provide complete and accurate details for each staffing request, including:
- The required Professional’s qualifications and specialty.
- Job duties and expectations.
- Location and shift duration (minimum six-hour booking per shift).
- Any necessary certifications or clearances required for the role.
- 3.2.2 Cancellation & Modification Policy:
- Cancellations with Less than 24 Hours’ Notice: The Facility shall be liable for a
cancellation fee equivalent to a six-hour shift.
- Cancellations with More than 24 Hours’ Notice: No cancellation fee will be imposed.
- Facilities must notify Nativa Staffing of any changes to a scheduled shift as soon as possible to
ensure proper coordination with assigned Professionals.
Compliance with Healthcare Standards
- 3.3.1 Accreditation & Industry Standards:
- Facilities accredited by The Joint Commission or other regulatory bodies must adhere to all
applicable healthcare, safety, and staffing guidelines.
- Facilities are responsible for ensuring that assigned Professionals comply with institutional
policies and legal requirements.
- 3.3.2 Safety, Orientation & Onboarding:
- Facilities must provide Professionals with a clear overview of unit-specific policies, safety
procedures, and patient care expectations upon arrival.
- Any required training or orientation must be communicated in advance and factored into the work
schedule.
Account Suspension & Termination
- Nativa Staffing reserves the right to suspend or permanently deactivate a Facility’s account for:
- Repeated violations of this Agreement.
- Failure to comply with applicable healthcare regulations.
- Any form of misuse, fraud, or abuse of the Nativa Staffing platform.
NATIVA STAFFING’S DUTIES
Platform Management & Oversight
- Nativa Staffing operates and maintains a secure digital platform designed to streamline the process of
connecting healthcare Facilities with independent contractor Professionals.
- Our role is to ensure the platform remains functional, reliable, and user-friendly, providing technical
support and assistance as needed.
- However, Nativa Staffing does not oversee, direct, or influence the work performed by Professionals, nor
does it assume any responsibility for their supervision or day-to-day activities within a Facility.
Professional Verification & Credentialing
- 4.2.1 Pre-Screening & Background Checks:
- All Professionals undergo a verification process prior to referring healthcare professionals to a
facility. This process may include verification of:
- Education and professional credentials.
- State licensure and certifications.
- Work experience and employment history.
- Criminal background and exclusion list screenings.
- Professional references as applicable.
- Such verification is conducted as an administrative screening process only and shall not be
construed as a guarantee of clinical competency, performance, or conduct of any healthcare
professional.
- 4.2.2 Ongoing Monitoring & Compliance:
- Nativa Staffing ensures continued compliance with industry regulations by conducting periodic
reviews of Professional credentials.
- Professionals found to be non-compliant with licensing, safety, or ethical standards may be removed
from the platform.
FINANCIAL TERMS
Platform Usage Fees
- Nativa Staffing charges a service fee for each successful staffing placement.
- Fee structures vary depending on the type of service requested and are transparently outlined on the
platform.
- Any modifications to fee structures will not apply retroactively to prior agreements.
Professional Compensation & Payment Processing
- Compensation rates for Professionals are determined by industry standards, specific specializations, and
regional market conditions. Detailed provider compensation structures are outlined in Schedule A -
Provider Rate Definitions, which is incorporated into and made part of this Agreement.
- Overtime compensation is calculated at one and a half times the standard hourly rate and applies after (10)
consecutive hours worked for a single booked shift. For all booked assignments (multiple booked shifts),
overtime is only applicable after an employee has exceeded (40) total hours of work in a given assignment.
- Payment for per diem (single booked shifts) and multi-shift assignments, must be submitted within 30 days
from the date of initial request and invoicing, unless otherwise defined in Schedule A. Failure to remit
payment within this timeframe may result in late fees.
- If a payment is not received within 30 days, a 3% interest fee will be added to the invoice. Nativa Staffing
reserves the right to pursue legal action at its discretion for outstanding payments.
Payment Processing
All payments for staffing and or consulting services shall be made directly in accordance with the payment
instructions listed on the issued invoice. Nativa Staffing & Consultants, LLC has assigned certain accounts
receivable to:
1st Commercial Credit, LLC
P.O. Box 201770
Dallas, TX 75320
Phone: (800) 716-4830
Email: servicing-1cc@1stcommercialcredit.us
- Upon notice of assignment, the Facility agrees that all payments for invoices issued under this Agreement
must be made directly to 1st Commercial Credit, LLC. Payment to any other party shall not constitute valid
payment of the invoice.
- Any disputes, claims, or offsets related to invoices must be directed to 1st Commercial Credit, LLC in
accordance with the notice of assignment.
Payment Terms
Per Diem/ Single Shift Bookings & Assignments/multi-shift Bookings:
- Invoices for single booked shifts as well as multi-shift bookings or assignments shall be paid within thirty
(30) days (Net 30) from the invoice date.
- Failure to remit payment within the required timeframe may result in late fees, interest charges, suspension
of services and, or collection action.
- Nativa Staffing reserves the right to suspend staffing and/or consulting services if invoices become
overdue.
5.3 Refunds & Dispute Resolution
- Except where required by law, refunds are granted solely at Nativa Staffing’s discretion. Prepaid staffing
services governed by Section 5.4 are non-refundable once staffing has been scheduled and confirmed.
- If a healthcare provider fails to complete the required paperwork, a grace period of 15 days will be granted
to ensure the nurse has adequate time to finalize and submit the necessary documentation. During the 15-day
grace period, the facility will not incur penalties, and a payment delay of up to 15 days will be considered
acceptable. The healthcare provider will experience a delay in their payments from Nativa Staffing until the
required documentation is completed.
- Facilities must submit disputes regarding service quality or payment discrepancies within seven (7) calendar
days of service completion.
- All disputes must be reported via the Nativa Staffing platform’s designated resolution system.
5.4 Prepaid/ Pay-As-You-Go Staffing Option
Prepaid Staffing Program
Facilities approved for Nativa Staffing’s prepaid staffing option shall prepay for staffing services before the
scheduled shift or assignment begins.
5.4.1 Staffing Hour Estimates
- Prior to booking a healthcare professional, the facility shall utilize Nativa Staffing’s staffing calculator
or scheduling system to estimate the number of hours required for the requested coverage.
- Nativa Staffing recommends that facilities reasonably overestimate anticipated staffing needs to avoid
interruptions in coverage.
5.4.2 Prepayment Requirements
- All prepaid staffing services must be paid in advance based upon the estimated number of hours requested by
the facility.
- Healthcare professionals assigned through Nativa Staffing are only obligated to work for the prepaid hours
approved and funded by the facility. If utilizing the prepaid staffing option, then the facility agrees to
reasonably overestimate anticipated staffing needs to help ensure uninterrupted coverage.
5.4.3 Additional Time Requests
- If additional coverage is required beyond the prepaid hours, the facility must request and submit payment
for additional hours before the healthcare professional continues providing services beyond the originally
approved time period.
- Nativa Staffing will make reasonable efforts to accommodate extension requests but cannot guarantee
availability.
5.4.4 Expiration of PrePaid Hours
- Facilities are responsible for estimating their anticipated staffing needs prior to booking services. Nativa
Staffing recommends reasonably overestimating anticipated coverage requirements to help ensure uninterrupted
staffing and avoid the need for additional bookings.
- Healthcare professionals reserve their availability based upon the hours requested by the Facility. For this
reason, all prepaid staffing payments are considered final once staffing has been scheduled and confirmed.
Unused hours, partially utilized hours, or early shift releases are not eligible for refunds, credits,
transfers, or future use.
5.4.5 Direct Hire Conversion Policy
Nativa Staffing supports long-term employment opportunities and values
lasting relationships between healthcare professionals and the facilities they
serve. We understand that, over time, a Facility may wish to directly employ a
Professional introduced through Nativa.
To help offset the substantial investment Nativa makes in recruiting,
credentialing, onboarding, verifying qualifications, and successfully matching
Professionals with Facilities, the following conversion fee schedule shall apply
if a Facility elects to directly hire or otherwise engage a Professional
introduced or referred through Nativa:
- Within the first six (6) monthsfollowing the Professional’s initial
assignment with the Facility: 20% of the Professional’s anticipated
first-year base compensation.
- More than six (6) months but within twelve (12) months: 10% of the
Professional’s anticipated first-year base compensation.
- More than twelve (12) months: No conversion fee shall apply.
The conversion fee becomes due upon the Facility’s direct employment or engagement of the Professional
and is payable within thirty (30) days.
Nativa believes this graduated approach provides Facilities with flexibility while
recognizing the significant resources invested in identifying, screening,
credentialing, and placing qualified healthcare professionals.
6. INSURANCE & LIABILITY
6.1 Insurance Requirements
Each party shall maintain the following insurance coverage for the duration of their use of Nativa Staffing’s
services:
- Commercial General Liability Insurance: Minimum of $1,000,000 per occurrence and $3,000,000
aggregate.
- Professional Liability Insurance (Errors & Omissions): Minimum of $1,000,000 per incident
and $3,000,000 aggregate.
- Workers’ Compensation Insurance: As required by applicable state and federal laws.
Facilities must provide proof of insurance coverage upon request by Nativa Staffing.
6.2 Limitations of Liability
Nativa Staffing shall not be held liable for:
- Any actions, omissions, or misconduct of Professionals engaged through the platform.
- Any damages, injuries, or liabilities resulting from Professional services.
- Any disputes arising between Facilities and Professionals.
The liability limitations set forth in this Agreement shall apply to the fullest extent permitted by law.
GENERAL PROVISIONS
Assignment of Rights & Obligations
- Nativa Staffing’s Rights: Nativa Staffing reserves the right to assign, transfer, or
delegate any or all of its rights, obligations, or interests under this Agreement to its affiliates,
successors, or third parties without requiring prior approval from Facilities.
- Facility Restrictions: Facilities may not assign, transfer, or delegate their rights or
obligations under this Agreement to any third party, including mergers, acquisitions, or changes in
ownership, without obtaining prior written consent from Nativa Staffing.
- Unauthorized Assignment: Any attempted assignment by a Facility without prior written
approval shall be deemed null and void, and Nativa Staffing reserves the right to terminate the Agreement
immediately upon discovery of such unauthorized transfer.
Waiver of Rights
- Non-Enforcement & Future Rights: The failure of either party to enforce any provision,
right, or remedy under this Agreement shall not be deemed a waiver of any subsequent enforcement of the same
or other provisions.
- Limited Scope of Waiver: A waiver of any specific provision must be in writing and shall
not imply a waiver of any other provisions within this Agreement.
- No Modification by Conduct: Consistent inaction or failure to enforce contractual terms
shall not modify the terms of this Agreement nor constitute a waiver of rights.
Branding, Marketing & Publicity
- Facility Restrictions: Facilities shall not use NativaStaffing’s name, logo, trademarks,
trade dress, or marketing materials for advertising, promotional purposes, or any form of public
communication without obtaining prior written approval.
- Permitted Use by Nativa Staffing: Nativa Staffing reserves the right to list Facility
names, logos, and other relevant details on its website, promotional materials, and business development
communications for marketing and industry recognition purposes.
- Confidentiality of Business Relationships: Except as expressly permitted by this Agreement,
neither party shall make any public disclosures regarding their business relationship without obtaining
prior written consent from the other party.
SUPPORT & CONTACT INFORMATION
For assistance, inquiries, or to report issues related to this Agreement, Facilities may contact Nativa Staffing
through the following channels:
Post-Termination Obligations & Severability
- Survival of Terms: The terms of this Agreement that, by their nature, extend beyond
termination (e.g. confidentiality, indemnification, dispute resolution, payment obligations, and any other
provisions that by their nature are intended to survive termination) shall remain binding on both parties.
- Severability Clause: If any provision of this Agreement is deemed invalid, unlawful, or
unenforceable by a court of competent jurisdiction, such provision shall be severed from the Agreement, and
the remaining provisions shall continue in full force and effect.
- Modification & Amendments: Nativa Staffing reserves the right to update or amend this
Agreement from time to time. Any material modifications will be communicated to Facilities through written
notice, email, or updates to the platform’s terms of service.
NATIVA STAFFING & CONSULTANTS, LLC
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AUTHORIZED SIGNATURE
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AUTHORIZED FACILITY REPRESENTATIVE
By signing below, the undersigned represents and warrants that they are authorized
to execute this Agreement on behalf of the Facility.
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